This Refund Policy explains the conditions under which SMSHubSpot ("we," "us," or "our") may provide refunds for purchases made through smshubspot.net.
By using our Service, you agree to this Refund Policy.
1. General Policy
Due to the digital and instant-delivery nature of virtual phone numbers and SMS verification services, all sales are generally final unless otherwise stated.
Refunds may be issued only in limited situations described below.
2. Eligible Refunds
You may qualify for a refund if:
- An SMS was not delivered to the purchased number;
- The number was completely unusable upon purchase;
- The purchased number was already banned, blocked, or restricted before delivery;
- The issue is reported within the allowed support or usage period;
- Our team verifies the issue through system logs or provider records.
Issues involving banned, blocked, or unusable numbers must be reported within 1 hour of purchase. Reports submitted after this timeframe may not qualify for a refund.
3. Non-Refundable Situations
Refunds will not be provided for:
- Successfully delivered SMS messages;
- Numbers that were successfully accessed or used;
- Incorrect purchases made by the user;
- Delays caused by third-party platforms or network providers;
- Platform restrictions against virtual or VoIP numbers;
- User misunderstandings about compatibility;
- Violations of our Terms of Service;
- Suspended or terminated accounts due to abuse or fraud.
4. Platform Compatibility Disclaimer
We do not guarantee that our virtual numbers will work with every website, application, or platform. Third-party services such as banks, social media platforms, messaging apps, and online services may block or reject virtual numbers at any time.
Customers are responsible for understanding these risks before purchasing.
5. Refund Method
All refunds are generally issued as credits or balance within the SMSHubSpot platform unless otherwise required by law or approved by our team.
6. Refund Request Process
To request a refund, contact our support team with:
- Your account email;
- Order or transaction ID;
- The affected number;
- A brief explanation of the issue.
Refund requests must be submitted within the timeframe specified on the Service or pricing page.
7. Processing Time
Approved refunds are typically processed within a reasonable timeframe depending on the payment processor used. Processing times may vary between different payment methods.
8. Fraud and Abuse
We reserve the right to refuse refunds where fraud, abuse, suspicious activity, excessive refund requests, or violations of our policies are suspected.
Fraudulent chargebacks or abuse of the refund system may result in account suspension or permanent termination.
9. Changes to This Refund Policy
We may update this Refund Policy at any time by posting the updated version on this page. Continued use of the Service after changes means you accept the revised policy.
10. Contact Us
If you have questions about this Refund Policy, please contact us:
Email: support@smshubspot.us